Frequently Asked Questions
Everything you need to know about shopping with Harumio
What shipping methods do you offer?
We provide reliable international shipping via major carriers like DHL, FedEx, and EMS. Shipping costs and delivery times are calculated at checkout based on your destination and package weight.
How can I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
What is your return policy?
We accept returns for most unused and unopened items within 30 days of delivery. Please contact our support team to initiate a return request and receive further instructions.
Are the products on Harumio authentic?
Yes, we guarantee that all products sold on Harumio are 100% authentic and sourced directly from authorized distributors and manufacturers.
What payment methods do you accept?
We accept a wide range of payment options, including major credit cards (Visa, MasterCard, American Express), PayPal, and various local payment gateways to ensure a secure checkout.
Do I have to pay customs duties or taxes?
Import duties, taxes, and brokerage fees are not included in the product price or shipping cost. These charges are the recipient's responsibility and vary by country.